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Frequently Asked Questions (FAQs) at Nucar Lowell Collision Center

We understand that dealing with unsightly auto body damage with vehicle immobilization can be a confusing ordeal. We have organized a set of frequently asked questions (FAQs) to streamline learning for eager customers that need questions answered as soon as possible. We provide local drivers with a complete auto body collision repair service menu according to certified quality by certified technicians with genuine OEM parts in a state-of-the-art facility with the latest collision center technologies. Contact us by phone if you have a question not covered in the FAQs below at Nucar Lowell Collision Center, near Lawrence, Andover, Billerica, and Chelmsford, MA.  

Whether or not insurance covers a rental car requires considering several factors, including who is the at-fault driver and what are their insurance policy’s provisions. Suppose you are the at-fault driver and have a rental car rider on your policy; in that case, you can get a rental car during repair. Seek rental car reimbursement from the other driver if they’re at fault.

Yes, the vehicle’s owner has the sole right to choose who provides the repair. Insurance companies cannot force owners to select a specific auto body shop collision center. Insurance companies must cover the lowest cost that provides satisfactory repairs. Choosing repairs with a higher cost versus the lowest bid can make the vehicle’s owner pay the difference.

Unfortunately not, as this would constitute insurance fraud.

Insurance companies pay for genuine OEM parts for newer vehicles unless an owner agrees to install aftermarkets. Insurance companies might not have to install genuine OEM parts if the vehicle is an older model.

Calculating fair market value is a tool insurance companies use to determine the payout for totaled vehicles. Insurance companies follow a strict methodology that must comply with California law. Insurance companies commonly use evaluation firms to calculate the market value and adjust if needed to cover more expensive features. Consumers have the right to access how their insurance company estimates the vehicle’s value.

Schedule Auto Body Collision Repairs at Nucar Lowell Collision Center

Customers can schedule auto body and collision repair appointments online anytime or by phone with our helpful staff during regular operating hours. 

Schedule Your Estimate Today at Nucar Lowell Collision Center

Whether your vehicle has been in a fender bender, has a dent from hail or a stray shopping cart, or has been in a more serious accident, we invite you to schedule a free estimate at Nucar Lowell Collision Center today. Make your appointment online or by phone; then, come see why drivers from Chelmsford, Massachusetts make Nucar Lowell Collision Center their choice for auto collision repairs!

Contact us

Please reach out to Ashley Boisvert at for immediate assistance after hours.